We’re honored to be featured in 3C & Data Catalyst Institute’s latest report on small online sellers!
James Frailey James Frailey

We’re honored to be featured in 3C & Data Catalyst Institute’s latest report on small online sellers!

We’re honored to be featured in 3C & Data Catalyst Institute’s latest report on small online sellers and the value of online marketplaces!

What started as a passion project in our Fort Worth home has grown into a thriving family business offering custom-crafted furniture to customers nationwide. By selling through Etsy and our Squarespace-powered website, we’ve been able to reach more people, grow sustainably, and ensure our products reach customers in perfect condition…

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How We Communicate Progress with Our Customers
Care and Maintenance, Business Process James Frailey Care and Maintenance, Business Process James Frailey

How We Communicate Progress with Our Customers

Since Frailey Woodworks is a small-company without a national reputation, it is essential for us to give confidence to our customers throughout the design, build and delivery process that we are a company of integrity and we will deliver exactly what they have purchased.  We accomplished this goal by communicating clearly and frequently with our customers the progress we are making in building their piece…

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