Shipping and Return Policy

Return Policy

All Frailey Woodworks furniture—including record consoles, desks, tables, and bedroom furniture—is made-to-order and built specifically for each customer. Due to the custom nature of our work, we cannot accept returns or offer refunds once production has begun.

All sales are final. We encourage customers to carefully review product specifications, dimensions, wood types, and customization options before placing an order. If you have questions about any product, please contact us at asher@fraileywoodworks.com before ordering.

Deposits & Cancellations

You may pay in full or arrange an optional 35% non-refundable deposit to begin production. If you choose the deposit option, the remaining balance is due upon completion, before shipping. Please contact us directly to arrange split payment.

If you need to cancel your order after paying the deposit but before construction has started, we are unable to refund the deposit. Once construction begins, cancellations are not accepted and the full order amount is due upon completion.

Damaged or Defective Items

All of our pieces are fully insured during shipping. While we cannot accept returns on made-to-order furniture, we stand behind the quality of our craftsmanship.

Important: Please carefully inspect your furniture upon delivery before the delivery people leave. If you notice any damage or have concerns, immediately call James Frailey at 817.229.6515 to discuss the issue.

If damage occurs during shipping or your piece has a manufacturing defect, we will take care of it and ensure it ends up better than the original at no additional cost to you.

For documentation purposes, please also email photos of any damage to james@fraileywoodworks.com within 7 days of delivery along with your order number and description of the issue.

Shipping

Shipping & Delivery Quotes

Enter your delivery ZIP in the cart to see standard and eligible white-glove delivery options.

We manually review every order’s piece and delivery location after purchase. White-glove service depends on size, weight, access and carrier coverage, including remote locations. If it is unavailable, we’ll arrange standard delivery and refund the white-glove upgrade difference. Pieces measuring 89 inches or more on their longest side, or weighing over 300 lb, are not eligible for white-glove delivery.

Questions about delivery? Contact us.

Shipping timing depends on your piece, destination, and selected service. We will discuss the available options and estimated transit time with your freight quote.

Alaska, Hawaii & International:

For shipping outside of the Lower 48 states, the customer is responsible for arranging their own shipping, communicating with the shipper, and paying all shipping costs.

For international shipments, the customer is responsible for all fees associated with international freight.

If your piece requires crating, we offer professional crating services for an additional $600.

Once the piece is picked up by your chosen shipper, it is out of our hands and we carry no further responsibility for the shipment or delivery. The customer is responsible for all communication between Frailey Woodworks and the shipper.

Order Process

Before ordering, contact us with your delivery ZIP code and approve the freight quote and delivery arrangements.
Place your order and pay in full, or contact us to arrange an optional 35% non-refundable deposit.
We build your custom piece (timeline varies by complexity).
If you chose the deposit option, the remaining balance is due upon completion, before shipping.
Once paid, we coordinate the agreed shipping service. Delivery timing depends on the selected service and destination.

Contact Us

Questions about your order, timeline, wood types, or product details?

Email: asher@fraileywoodworks.com

Phone: 817.612.0097

Damaged items: Call James Frailey at 817.229.6515 (during delivery)

We typically respond within 24 hours.